Monet WFM for Amazon Connect
Monet Workforce Management solution (WFM) is a cloud contact center scheduling and forecasting solution that is seamlessly integrated with Amazon Connect.
Screen Recording Made Easy
Capture, monitor, store and manage customer interactions to improve customer service, and ensure regulatory compliance.
The Benefits of Quality Management
This short demo video introduces the key capabilities of Monet’s WFM solution for contact centers of all sizes.
See What’s Possible
This short video reviews many of the benefits of Monet Workforce Management for Salesforce.
What is Workforce Management?
Workforce management in a contact center or help desk is the art and science of having the right number of employees, with the right skills at the right times.