Call Recording Software Solution Designed for Contact Centers

Comprehensive call recording and monitoring capabilities

Monet Record automatically captures and securely stores call transactions to protect data and comply with legal, security & company regulations and policies. Comprehensive search allows users to easily and quickly retrieve calls based on phone number, agent, tags, date, time and other user defined parameters. A comprehensive security model ensures that only authorized users get access and are able to export calls using standard audio formats. Easily identify patterns and analyze metrics at various levels for training and quality assurance purpose and establish quality standards and best practices. Monet’s VOIP call recorder offers many advantages and benefits that traditional call recorders cannot deliver. With the add-on module Monet Quality you can even go one step further and establish the foundation for a robust and effective Quality Management system based on the unique needs of your contact center.

Monet Record functionality covers a wide range of services and capabilities such as:

  • On-Demand Recording
  • Live Monitoring
  • Search and Retrieval
  • Call Playback
  • Selective Recording
  • Look-Back Call Recording
  • Multi-Site Call Recording
  • Call Tagging/Exporting
  • PCI Compliant
  • Secure Access
  • Auto-delete
  • File Management/archiving
  • Metrics and Reporting
  • Administration and Management
call recording software solution

To learn more about Monet Record, please watch a demo or contact us.

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