Verint Monet Quality Management is a fully integrated cloud solution that can help you improve the quality of interactions between your customers and employees. In quality control (QC) anagers or coaches can listen to the calls that matter to accurately identify and address gaps in knowledge, proficiency, adherence to process, customer empathy, and more.
This practical solution can help you increase productivity and employee engagement in your contact center or help desk by comparing interaction data with customer satisfaction to build accountability within your organization. It can help you reduce the time, inherent human error, and arduous work processes associated with using spreadsheets to manage quality.
Use call center monitoring software to monitor the status of your workforce and gain insights into agent performance and customers in real-time.
Create evaluation criteria that best fits your organization's needs and develop evaluations with multiple question types, complex branching and section weighting.
Monitor the status of your workforce and gain insights into agent performance and customers in real-time.
Voice and screen capture with playback and call scoring software to evaluate the quality of your interactions with more accuracy.
Core component of the Verint Monet Workforce Engagement platform. Manage your agents through a single employee profile list.