Monet call center quality assurance software is a fully integrated workforce management system that transforms each customer interaction into actionable data. Capture 100% of calls using our call quality management solution and align each conversation with your business goals, while delivering an accurate and comprehensive view of agent, team, and overall contact center performance.
Only then, by connecting the dots, can you provide best in class customer experience.
Monitor & evaluate customer interactions to consistently deliver great service, and improve call center quality and customer experience with integrated quality scorecards, dashboards and reports.Learn More >
Capture voice interactions with rich contextual data. Comply with legal requirements including PCI compliance. Tag interactions for categorization and ease of search.Learn More >
Benefits for the Contact Center
Meet Organizational, Legal and Compliance Requirements
The Benefits of Quality Management
This short demo video introduces the key capabilities of Monet’s WFM solution for contact centers of all sizes.
Screen Recording Made Easy
Capture, monitor, store and manage customer interactions to improve customer service, and ensure regulatory compliance.