November 9, 2018 – Monet Software Announces Workforce Management for Zendesk – A Cloud Scheduling and Forecasting Solution for Contact Centers using Zendesk

Monet Workforce Management integrates seamlessly into Zendesk to optimize contact center resources and provide a unified omnichannel customer service.

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October 26, 2018 – Monet Software Launches its Fresh New Website to Simplify and Enhance User Experience

After several months of hard work and dedication, our newly redesigned website is live for a smoother and more intuitive User Experience.

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October 2, 2018 – Monet Software Receives 2018 Contact Center Technology Award from CUSTOMER Magazine

Monet Workforce Optimization honored for improving customer service technology and customer experience

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August 27, 2018 – Monet Software Announces Workforce Management for Amazon Connect – a Cloud Scheduling and Forecasting Solution for Contact Centers Using Amazon Connect

Monet Workforce Management integrates seamlessly into Amazon Connect to optimize contact center resources and improve agent and customer experience.

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June 7, 2018 – Monet Software Unveils Next Generation Cloud Workforce Optimization Suite

Monet enriches its unified cloud Workforce Optimization Suite with new functionality to help businesses elevate customer experience and better utilize resources.

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May 2, 2018 – Monet Software Receives 2017 CUSTOMER Magazine Workforce Optimization Innovation Award

Monet WFO Honored for their Exceptional Innovation and Commitment to Improving the Customer Experience.

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April 30, 2018 – Monet Software Receives 2017 CUSTOMER Magazine Workforce Optimization Innovation Award

Monet WFO Honored for their Exceptional Innovation and Commitment to Improving the Customer Experience.

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March 12, 2018 – Monet Software Announces Workforce Management for Salesforce – A Cloud Scheduling and Forecasting Solution for Help Desks

Monet WFM for Salesforce allows contact centers and help desks to boost agent efficiency and satisfaction and improve customer experience with a unified platform supporting multiple channels.

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January 2018 – Workforce Management: It Really Works!

Now, How Do You Convince Your Boss?

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July 2016 – Monet Software brings Workforce Management to Salesforce Service Cloud™ users

New solution from cloud-based WFO pioneer allows helpdesks using Salesforce Service Cloud™ to improve and optimize forecasting, scheduling and agent adherence.

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April 5, 2016 – Monet Software Sponsors ICMI Contact Center Conference in Long Beach

For more than 10 years, contact center professionals have circled one event on their annual calendar – the ICMI Contact Center Conference.

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January 20, 2016 – Monet Software Receives 2016 CUSTOMER Magazine Product of the Year Award

Monet Software, a pioneer in Workforce Optimization in the Cloud, announced today that its WFO solution Monet WFO received the 2016 CUSTOMER Magazine Product of the Year Award from TMC.

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September 21, 2015 – Monet Software Sponsors ICMI Contact Center Conference in Las Vegas

Monet Software, Inc., a leading provider of cloud-based call center workforce optimizationsoftware, is proud to be a sponsor and participant at the 2015 ICMI Contact Center Demo & Conference, scheduled for October 19-21 at The Rio Las Vegas.

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June 30, 2015 – Monet Software onboards Marathon Partners Consulting for consulting services

New consulting service helps contact center professionals enhance and optimize process, workforce management, performance management and quality management.

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June 11, 2015 – Monet Software Sponsors Children in Need Through Compassion International

Monet Software, Inc., a leading provider of cloud-based contact center workforce optimization software, is proud to announce a partnership with Compassion International, the world’s largest and fastest growing child development-through-sponsorship ministry.

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May 18, 2015 – Monet Software at Call Center Week in Las Vegas, Nevada

Meet Monet at booth 609 and participate in the raffle.

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January 20, 2015 – CIO Review selects Monet Software for 20 Most Promising Contact Center Technology Solution Providers

Monet Software makes it to CIO Review’s top Contact Center Technology Solution Providers list for its expertise in Workforce Optimization (WFO) Solutions.

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January 10, 2015 – Monet WFO Named Product of the Year 2015

#1 leader in cloud-based workforce optimization has been honored with this prestigious award for second year in a row.

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January 6, 2015 – The Fake Cloud Phenomenon

Cloud computing is one of the key drivers of today’s IT services market. According to Juniper Research, the cloud computing market is on course to reach $90.7 billion by 2018, with both Platform-as-a-Service (PaaS) and Infrastructure-as-a-Service (IaaS) showing tremendous growth.

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November 10, 2014 – Monet WFO Selected as Finalist for the 2014 Customer Experience Innovation Award

Cloud workforce optimization solution recognized for improving customer experience through innovative contact center technology.

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September 19, 2014 – Contact Centers and Obamacare

The passage of the Affordable Care Act (ACA), or Obamacare, has introduced dramatic policy changes that will impact consumers, employers, insurance agencies and healthcare providers.

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August 11, 2014 – Questions to Ask Before Selecting a Contact Center Cloud Software Vendor

Contact centers across the country, of all sizes and types, have discovered the economic and technological benefits of converting from an on-premises software solution to a cloud system.

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July 22, 2014 – Monet’s Ciarlo Offers Advice on How to Recognize the True Cloud

The popularization of the term cloud has led some companies to rebrand existing products and service as cloud solutions without actually ensuring those offerings are true cloud solutions.

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July 14, 2014 – Is it Time for a Workforce Management Health Check?

Does your workforce management system provide all the benefits you need at a reasonable price?

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May 28, 2014 – The Benefits of Speech Analytics Software

Despite changing technologies, phone calls are still the top method used by customers when they wish to contact a company.

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April 24, 2014 – Buyer View: 2014 Report

Every year, Software Advice talks with thousands of buyers searching for call center software. These conversations provide us with unparalleled insight into the needs of call centers and the industries that use them.

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March 24, 2014 – Monet Software Receives TMC’s CUSTOMER Magazine’s 2014 Product of the Year Award

Monet WFO, cloud-based call center workforce optimization, honored for exceptional innovation.

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March 10, 2014 – Hosted ACD in the Cloud – Now What?

In several previous blogs we weighed the benefits and drawbacks of a cloud delivery system vs. on-premises hardware and software installation.

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March 9, 2014 – Is Your Contact Center PCI Compliant?

Every company CEO has read the dire headlines about online security breaches, such as the one that hit Target last holiday season.

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February 26, 2014 – Workforce Optimization for Business Process Outsourcers (BPO)

As a Business Process Outsourcer (BPO) your contact centers often have to represent an array of clients in very different businesses, and you must be able to adapt to meet their specific needs.

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February 5, 2014 – Workforce Management – to Update or Upgrade?

No one gets excited at the idea of a rip and replace solution and in a number of situations, the fact that you don’t have to is a constant value proposition for cloud computing.

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January 25, 2014 – Contact Center Solution Priorities for 2014

As we discussed in a recent blog post, creating the optimal customer experience should be a top priority at every contact center.

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January 23, 2014 – Does your Call Recording System Provide Quality Monitoring?

A call recording system is invaluable in agent training, coaching and troubleshooting and establishing best practices.

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“After having Monet, we can never go back.”

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“Our quality and service levels are averaging in the top 97% tier.“

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“We are already abandoning almost 2,000 less calls than a year ago.”

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