New Video: Workforce Management and Optimization in the Cloud
In case you missed our recent webinar about cloud-based workforce optimization, you can now watch it on demand in our webinar video archive. People who attended the webinar learned a great deal about the role of cloud-based WFO in improving:
- Workforce management
- Quality Monitoring, and
- Performance Management
See yourself how Monet’s cloud-based WFO can help gain more insights and improve the performance and service quality of your contact center.
We invite you watch the recorded webinar in its entirety at your convenience – just click the link above.
Workforce Optimization Newsletter – October 2018
Wrapping Up Dreamforce 2018 Commitment to Customer Experience Tops Priority List We’re back from a very busy week in San
Workforce Management: Big Benefits for Small Contact Centers
Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution?