New Quality Management Video for Call Centers
Several diverse components contribute to the quality management at a call center. Wouldn’t it be great if all of these components could be accurately evaluated from the same place?
That’s one of the benefits of Monet Quality, technology that enhances workforce optimization and call recording capabilities, to deliver unprecedented insight into quality monitoring, performance trends and agent training needs.
Want to learn more? Check out this Quality Assurance video that illustrates how Monet Quality provides a “big picture” review of all the moving parts inherent in a contact center, and how the data provided can align those elements so they are working together in a consistent and productive fashion.
Monet Quality and Monet Record include:
• Call recording and playback
• Quality scorecards
• Customizable questionnaires
• Live monitoring
• Screen capturing
• Audit trail
• File management/archiving
And these are just some of the features in our PCI-compliant solution. And since this is a cloud-based service, the transition is faster while the costs are lower than traditional hardware and software products.
Workforce Optimization Newsletter – October 2018
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Workforce Management: Big Benefits for Small Contact Centers
Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution?