Monet Workforce Optimization Honored Twice in 2014
Monet Software picked up a little hardware during 2014, with two contact center awards from TMC.Back in March, Monet WFO Live: Workforce Optimization in the Cloud was selected as a 2014 Product of the Year for exceptional innovation, by TMC’s CUSTOMER magazine.
And last month, WFO Live was designated as a finalist for the 2014 Customer Experience Innovation Award, presented by the same publication. In this season of good will, we would like to express our appreciation to all of those that helped make this happen. Thank you to our customers that trusted in Monet, and thank you to all of the managers, supervisors and agents that use Monet software on a daily basis.We would also like to thank all of our employees for their hard work and dedication. As we look back on the achievements of 2014, they inspire us to work even harder in 2015 and beyond to continue providing the best contact center solutions to meet the needs of our clients.
Workforce Optimization Newsletter – October 2018
Wrapping Up Dreamforce 2018 Commitment to Customer Experience Tops Priority List We’re back from a very busy week in San
Workforce Management: Big Benefits for Small Contact Centers
Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution?