Monet WFO Selected as Finalist for the 2014 Customer Experience Innovation Award
November 10, 2014 — Monet Software, Inc., a leading provider of cloud-based contact center workforce optimization software, announced today that TMC has named Monet WFO: Workforce Optimization in the Cloud as a finalist of the 2014 Customer Experience Innovation Award winner presented by TMC’s CUSTOMER magazine.
The 2014 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences.
“It is very gratifying to have WFO recognized for this prestigious distinction,” said Chuck Ciarlo, CEO at Monet Software. “Our objective is to deliver innovative solutions to the marketplace, and as much as we are honored by this recognition, our greatest award is the feedback we receive from contact centers that are running more efficiently thanks to WFO.”
Monet WFO is a complete suite for call centers to automate workforce management, quality monitoring, analytics and performance management. Call centers can quickly and easily optimize all aspects of their workforce with one affordable solution, resulting in better utilization of resources, better cost management and improved service levels.
“Congratulations to Monet Software for being named a finalist of the 2014 Customer Experience Innovation Award. WFO has been selected for advancing customer service technology and therefore the ever-important customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
About Monet Software, Inc.
Monet Software Inc. is a global provider of workforce optimization software solutions for call centers. Monet’s cloud-based solution, Monet WFO, is an affordable and easy to use call center optimization software solution that includes workforce management, call recording, quality monitoring and performance management. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. For more information about Monet Software, please go to www.monetsoftware.com or subscribe to our blogs about Workforce Management and Call Recording.
Monet Software Contact:
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit https://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly.
203-852-6800, ext. 287
Workforce Management: Big Benefits for Small Contact Centers
Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution?
Confidence: The Overlooked (But Vital) Agent Trait
What qualities do you look for when interviewing potential contact center agents? Certainly, experience is important, but as this is