Monet WFO Named Product of the Year 2015
January 10, 2015 — Monet Software, Inc., a leading provider of cloud-computing-based call center workforce optimization software, today announced that that TMC, a global, integrated media company, has named Monet WFO – Workforce Optimization in the Cloud as a CUSTOMER 2015 Product of the Year Award winner.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Monet Software with a 2015 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its WFO solution has proven deserving of this elite status and I look forward to continued innovation from Monet in 2015 and beyond.”
Monet WFO – Workforce Optimization in the Cloud is a complete suite for contact centers to automate workforce management, call recording, quality assurance and agent analytics. The system creates efficient schedules for incoming call volumes, tracks key metrics in accordance with a company’s business goals, and monitors calls for quality, training and compliance purposes.
“Our objective with WFO was to create one integrated platform that helps contact centers optimize the utilization of their resources – and do it in a way that was affordable, easy to set up and easy to learn,” said Monet Software CEO Chuck Ciarlo. “This award, as well as the feedback we have received from our customers, is an acknowledgment of the proven results that can be achieved with WFO.”
The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of CUSTOMER magazine.
About Monet Software, Inc.
Monet Software is a global provider of workforce optimization software solutions for call centers. Monet’s cloud-based solution, Monet, is an affordable and easy to use call center optimization software solution which includes workforce management, call recording, quality management and screen capturing. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. For more information about Monet Software, please go to www.monetsoftware.com.
Monet Software Contact:
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit https://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit – The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more. For more information about TMC, visit www.tmcnet.com.
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