Monet WFO Live Receives Product of the Year Award 2014

When people in the communications and technology industries need to know what’s happening, they turn to TMC.net, a reliable source of news and information with a readership in the millions. So when these experts name their Product of the Year, it’s an opinion that carries a lot of weight. For 2014, TMC’s Product of the Year is ours. Monet WFO Live, our cloud-based call center workforce optimization solution, was chosen for this distinction by TMC’s flagship publication, Customer magazine.  “On behalf of both TMC and Customer magazine, it is my pleasure to honor Monet Software with a 2014 Product of the Year Award,” said the company’s CEO, Rich Tehrani. “Its workforce optimization solution Monet WFO Live has proven deserving of this elite status and I look forward to continued innovation from Monet Software in 2014 and beyond.

“Those who have tried Monet WFO Live already know how it earned this reputation for excellence. It delivers a unified workforce optimization suite that transforms call center management from a reactive to a pro-active approach. Customers can create accurate forecasts, efficient schedules, record and monitor calls for quality, training and compliance purpose, and track cross-functional performance metrics, all with one integrated cloud-based platform.Read more about TMC’s Product of the Year winners in the January/February issue of Customer magazine, or read the press release for more details.

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