Monet WFO Live Receives Customer Experience Innovation Honor

Monet WFO Live – Workforce Optimization in the Cloud has been named a finalist for the 2014 Customer Experience Innovation Award presented by TMC’s CUSTOMER magazine. The award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences.It’s always rewarding to be recognized, especially when it comes from such a prestigious source. The TMC website is read by more than 1.5 million business and contact center professionals every month, and their publications, such as CUSTOMER, are as close to an official publication as this industry has. CUSTOMER has been around since 1982.

The contact center industry was much different back then and, today more than at any other time, it is technology that drives efficiency and customer service. So it’s especially gratifying to have our technology singled out for the contribution it makes at contact centers of all sizes and types. Monet WFO Live  is a complete suite for call centers to automate workforce management, call recording, quality assurance and agent analytics.

Call centers can quickly and easily optimize all aspects of their workforce with one affordable solution, resulting in better utilization of resources, better cost management and improved service levels.Awards are great, but it’s the feedback from our customers that means the most. We know the difference that WFO Live is making in contact center efficiency because you have told us with your calls and emails. If you haven’t discovered the benefits of WFO Live, find out more here.

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