Monet WFO Live Honored for Exceptional Innovation
“The cloud delivery model has fueled a competitive spirit within the vendor, developer, and provider communities that has resulted in a wave of new products, services and applications being introduced at an unprecedented rate. ‘ said Erik Linask, the Group Editorial Director for TMC. One of those products is Monet’s WFO Live, which has received a 2013 Cloud Computing Excellence Award by TMC, in the page of the company’s Cloud Computing Magazine. The award was created to recognize the companies that most effectively leveraged cloud computing in efforts to bring new and differentiated offerings to market. “Awards were granted to the companies which demonstrated innovation as well as the ability to improve the cloud,” said the CEO of TMC, Rich Tehrani. WFO Live incorporates workforce management tools to improve scheduling and service levels, call recording capabilities for compliance, and quality assurance to help managers better evaluate the performance of their agents and the call center as a whole. From forecasting and exception planning to call tagging, reporting and analytics, WFO is a one-stop source for call center efficiency, accessed through the cloud for better convenience and lower upfront cost. Find out more about the 2013 Cloud Computing Excellence Awards here.
Four Unique Ideas for Improving Contact Center Efficiency
The dictionary defines efficiency as “effective operation as measured by a comparison of production with cost (as in energy, time
Boost Performance Management Results With a Monthly Challenge
There are countless ways to motivate agents and other employees into improving performance. Most contact centers have tried the obvious