Monet Software Receives TMC’s CUSTOMER Magazine’s 2014 Product of the Year Award
March 24, 2014 – Monet Software, Inc., a leading provider of cloud-based call center workforce optimization software, today announced that TMC, a global, integrated media company, has named Monet WFO as CUSTOMER 2014 Product of the Year Award winner.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Monet Software with a 2014 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its workforce optimization solution Monet WFO has proven deserving of this elite status and I look forward to continued innovation from Monet Software in 2014 and beyond.”
Monet Software delivers a unified workforce optimization suite that transforms call center management from a reactive to a pro-active approach. Customers can create accurate forecasts, efficient schedules, record and monitor calls for quality, training and compliance purpose, and track cross-functional performance metrics, all with one integrated cloud-based platform:
- Easy access to cross-functional data helps align teams to work more effectively on common objectives, avoiding “siloed” thinking and actions.
- Better call center insights, metrics and alerts help make more informed and faster decision, resulting in optimized call center performance
- Fully integrated WFO framework eliminates costly integration projects
- Centralized administration saves time and reduces costs
“We are very excited and proud that Monet WFO has been recognized as Product of the Year for exceptional innovation by TMC’s Customer magazine for the second year in a row,” said Chuck Ciarlo, CEO at Monet Software. “Monet WFO sets a new standard for call center management by unifying and connecting forecasting, scheduling, agent skills, call quality, performance management and compliance into one powerful solution to better meet customer needs and deliver more effective customer service.”
The 16th Annual Product of the Year Award winners are published in the January/February 2014 issue of CUSTOMER magazine, customer.tmcnet.com.
For more information about the CUSTOMER 2014 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About Monet Software, Inc.
Monet Software is a global provider of workforce optimization software solutions for call centers. Monet’s cloud-based solution, Monet WFO, is an affordable and easy to use call center optimization software solution that includes workforce management, call recording, quality monitoring and performance management. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. For more information about Monet Software, please go to www.monetsoftware.com or subscribe to our blogs about Workforce Management and Call Recording.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. For more information about TMC, visit www.tmcnet.com.
Monet Software Contact:
203-852-6800, ext. 170
The Operational Advantages of WFM
Still considering whether to add a workforce management solution to your contact center? There are many reasons doing so is
Abandon Rate: What It Is, Why It Goes Up, What You Can Do
Abandon: (verb): To leave completely and finally; forsake utterly; desert: Sounds pretty grim, doesn’t it? “Abandon Rate” is one of