Monet Software Receives 2018 Contact Center Technology Award from CUSTOMER Magazine

Monet Workforce Optimization honored for improving customer service technology and customer experience

Los Angeles, October 2nd, 2018— Monet Software announced today that TMC, a global, integrated media company, has named Monet WFO as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine.

“We are thrilled to receive this award as the Monet Workforce Optimization Suite has been enriched over the past few months with new functionality to better align with customer’s needs and meet their demanding expectations regarding customer experience,” said Chuck Ciarlo, Monet Software CEO.

Monet WFO is a unified cloud Workforce Optimization solution for contact centers and help desks which includes workforce management, quality management, performance management and analytics. All these technologies have been designed and engineered to work seamlessly together to provide a better and easier customer and agent experience.

Congratulations to Monet Software for being awarded a 2018 CUSTOMER Magazine Contact Center Technology Award. Monet WFO has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

This 13th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Results of the 2018 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online.

 

About Monet Software

Monet Software is a global provider of cloud workforce optimization software solutions that enable contact centers and help desks to deliver outstanding customer experience.

With a true cloud environment, Monet Software award-winning platform includes workforce management, call recording, quality management, and performance management and ensures flexibility, intuitive user experience, and reliability, resulting in increased productivity, service levels while reducing center costs.

For more information about Monet Software, please call 310-207-6800 or 888-456-4558 or go to www.monetsoftware.com

 

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit https://www.customer.tmcnet.com.

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