Monet Software onboards Marathon Partners Consulting for consulting services
June 30th, 2015 – Monet Software, Inc., a leading provider of cloud-based contact center workforce optimization software, has announced the inauguration of new consulting services designed to help contact centers get the most from their technology and optimize professional practices.
“The most successful and efficient contact centers are those that properly incorporate technology into their best practice processes, and utilize these processes proficiently,” said Chuck Ciarlo, CEO at Monet Software. “We have chosen to collaborate with Marathon Partners, an expert team of consultants that will work with agents, supervisors and managers onsite to improve operational effectiveness and software adoption.”
Monet software and Marathon Partners have worked together on several consulting offers and will focus on two primary areas.
Operational Assessment: a 15-point assessment of the contact center or back office. The assessment quantifies specific areas of opportunity in process, quality management, service delivery and staff utilization, while providing a prioritized roadmap for improvement.
Performance Improvement: delivers a guaranteed minimum ROI of 2:1 through process excellence, best practice assimilation, performance management and implementation of a highly effective system for managing.
Ciarlo believes that through this in-depth collaborative process participants will emerge with immediate short-term gains and an effective strategy for process and system assimilation.
“We will assess the effectiveness of your WFM, PM and QM model by evaluating business processes, performance standards, execution and your overall service and quality strategy. Contact center managers will have the confidence of knowing that their systems are in sync with their employees, and that both are adhering to best practice processes.” – Sean Tyler, CEO at Marathon Partners Consulting
About Monet Software, Inc.
Monet Software is a global provider of workforce optimization software solutions for call centers. Monet’s cloud-based solution, Monet WFO, is an affordable and easy to use call center optimization software solution that includes workforce management, call recording, quality monitoring and performance management. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. For more information about Monet Software, please go to www.monetsoftware.com or subscribe to our blogs about Workforce Management and Call Recording.
About Marathon Partners
For over 30 years, the team at Marathon Partners Consulting has helped call centers and back offices achieve operational efficiencies through people, process and technology improvements. With more than 200 projects to our credit, delivering an average ROI of 2:1 or greater, Marathon Partners is regarded as a leader in performance management, capacity utilization and process excellence.
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