Monet Software brings cloud-based call recording and quality management into the picture
Monet WFO Live was featured on the cover of Customer Interaction Solutions magazine with the title ” Monet brings cloud-based call recording and quality management into the picture”. With the new offering Monet is leading the call center workforce technology cloud by addressing some major industry trends:
- Customers are looking for one stop shopping and for a fully integrated WFO solution to take advantage of synergies across multiple functions.
- The adoption of cloud-based software is further accelerating due to proven value: scalable, security, low cost, ease of use, and fast implementation
- Call centers want to move from a reactive to proactive mode of operation with goal settings, dashboards, triggers, and alerts to further optimize resources.
Please read the full article as a PDF.
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