Monet Software brings cloud-based call recording and quality management into the picture
Monet WFO Live was featured on the cover of Customer Interaction Solutions magazine with the title ” Monet brings cloud-based call recording and quality management into the picture”. With the new offering Monet is leading the call center workforce technology cloud by addressing some major industry trends:
- Customers are looking for one stop shopping and for a fully integrated WFO solution to take advantage of synergies across multiple functions.
- The adoption of cloud-based software is further accelerating due to proven value: scalable, security, low cost, ease of use, and fast implementation
- Call centers want to move from a reactive to proactive mode of operation with goal settings, dashboards, triggers, and alerts to further optimize resources.
Please read the full article as a PDF.
Cloud Computing Magazine Names Verint Monet a 2019 Product of the Year Award Winner
Verint Monet Workforce Management Recognized for Exceptional Innovation Verint Monet announced today that TMC, a global, integrated media company, has awarded
Contact Center Software In the Cloud: Easier, Faster And Lower Costs!
The Cloud-based model uses a new multi-tenant and scalable architecture that was designed to efficiently and securely deliver web-based applications