Making Workforce Optimization Easy and Affordable

We are very excited that Monet Software and our new solutions Monet Record and Monet Quality are featured in the March 2012 issue of Customer Interaction Solutions with the title “Making Workforce Optimization Easy and Affordable”. Here are some highlights from the article:

Monet Record is a call recording solution the company unveiled this year. It records, archives and retrieves customer interactions. Call recording is, of course, seeing growing demand as organizations continue and expand their efforts to increase productivity, provide better customer service, and address transaction disputes and other service-related issues. The Monet Record solution is also noteworthy in its ability to enable organizations to comply with legal requirements such as HIPPA, PCI and Sarbanes-Oxley.

Monet Quality is a quality management solution that monitors customer interactions. It enables organizations to deliver a consistently high level of service and improve customer satisfaction. “Monet Quality provides a flexible platform to evaluate the performance of contact center agents,” Ciarlo says. “It gives managers and supervisors more time and resources to strategically focus on improving call quality, customer interaction and productivity.”

Click here to read the full cover story.