Join Monet Software at Call Center Week 2017!
What’s your lucky number? If you’re going to be in Las Vegas next month for Call Center Week, may we suggest 1320? That’s the booth where you’ll find us in the Mirage Resort, June 26-30.
Make sure you stop by. We look forward to this annual get-together and the chance to meet and talk shop with fellow call center industry professionals. Discussing your challenges inspires us to work even harder to find new answers.
At this year’s event we’ll be focusing how Monet’s award-winning workforce management solution seamlessly integrates with Salesforce™ Service Cloud™ to deliver:
- Improved case and chat management
- Better forecasts
- Real-time workforce visibility
- Greater customer satisfaction
For businesses with helpdesks, this is a real breakthrough. And members of the Monet team will also be there to talk quality monitoring, performance management, speech analytics, and how our award-winning solutions have helped so many companies deliver more efficiency to their call centers.
If you’ve never been to Call Center Week before, make sure you budget enough time to see as much as possible. This year’s itinerary includes workshops with such titles as “Create a Culture of Engagement,” “Empower Your Team to Deliver Personalized Service Across Channels” and “Differentiating Customer Experience in the Age of the Mobile Consumer.”
In addition, CCW 2017 features master classes on “Hiring for Retention: Building Blocks for Staffing your Contact Center for the Next Generation,” as well as sessions on networking and digital transformation.
You’ll also have a chance to tour the Zappos headquarters, and find out how their unique customer service philosophy has inspired consistently strong sales.
We look forward to seeing you at booth #1320!
Workforce Management: Big Benefits for Small Contact Centers
Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution?
Confidence: The Overlooked (But Vital) Agent Trait
What qualities do you look for when interviewing potential contact center agents? Certainly, experience is important, but as this is