Monet WFM for Salesforce provides a unified platform experience to improve efficiency by giving agents greater visibility and empowerment.
Contact centers and help desks using Salesforce must manage a substantial number of cases, so it’s critical to always have the right number of agents at the right time, engaged in the right task. Monet WFM for Salesforce integrates to both the ACD and Salesforce case management system to provide greater visibility around general activities.
Unleash the Potential of Monet and Salesforce
Monet WFM for Salesforce integrates seamlessly with Salesforce Service Cloud or Sales Cloud case management systems to provide an advanced omnichannel WFM solution directly from Salesforce.
Help desks no longer need to operate in the dark when it comes to case and employee optimization. Monet WFM for Salesforce fills the gap so that help desks can create accurate forecasts and schedules and maximize customer experience.
Unified Agent Experience
Monet WFM for Salesforce provides a consistent User Interface so that agents don’t have to leave Salesforce to access essential WFM information such as schedules, adherence status, performance status, personal time off requests, and real-time alerts. The solution provides seamless workflows between the agent desktop and the WFM system. This reduces the number of applications on the desktop, while also reducing IT costs.View Video >