Monet Software for Salesforce provides a unified platform experience to improve efficiency by giving agents greater visibility and empowerment.


Contact centers and help desks using Salesforce must manage a substantial number of cases, so it’s critical to always have the right number of agents at the right time, engaged in the right task. Monet Software for Salesforce is a workforce scheduling software that integrates to both the ACD and Salesforce case management system to provide greater visibility around general activities.

“After having Monet, we can never go back.”

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“Our quality and service levels are averaging in the top 97% tier.“

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“We are already abandoning almost 2,000 less calls than a year ago.”

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