Verint Monet Software for Salesforce provides a unified platform experience to improve efficiency by giving agents greater visibility and empowerment.
Contact centers and help desks using Salesforce must manage a substantial number of cases, so it’s critical to always have the right number of agents at the right time, engaged in the right task. Verint Monet Software for Salesforce is a workforce scheduling software that integrates to both the ACD and Salesforce case management system to provide greater visibility around general activities.
Verint Monet WFM for Salesforce integrates seamlessly with Salesforce Service Cloud or Sales Cloud case management systems to provide an advanced omnichannel WFM solution directly from Salesforce.
Verint Monet WFM for Salesforce provides a consistent User Interface so that agents don’t have to leave Salesforce to access essential WFM information such as schedules, adherence status, performance status, personal time off requests, and real-time alerts. The solution provides seamless workflows between the agent desktop and the WFM system. This reduces the number of applications on the desktop, while also reducing IT costs.
Our solution enables organizations to easily fuse ACD and Contact Center Infrastructure (CCI) voice channel with Salesforce digital channels to optimize omnichannel support that customers expect.