Monet Workforce Management solution (WFM) is a cloud contact center scheduling and forecasting solution that is seamlessly integrated with Amazon Connect.

 

Monet WFM delivers value to your entire contact center operation, helping improve service levels and reduce costs while improving employee morale through more predictable, flexible and efficient scheduling and staffing.

This integration is available for customers with various call center size across all industries and across all geographies.

 

Monet runs on AWS and is a technology partner of the AWS Partner Network.

 

 

 

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Key Features

Benefits for the Contact Center

Maximize Revenue and Satisfaction

Increase Service Levels

Achieve Better Cost Management

Optimize the Utilization of Resources

“After having Monet, we can never go back.”

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“Our quality and service levels are averaging in the top 97% tier.“

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“We are already abandoning almost 2,000 less calls than a year ago.”

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