Monet Workforce Management solution (WFM) is a cloud contact center scheduling and forecasting solution that is seamlessly integrated with Amazon Connect.

 

Monet cloud-based call center solution for Amazon Connect delivers value to your entire contact center operation, helping improve service levels and reduce costs while improving employee morale through more predictable, flexible and efficient scheduling and staffing.

This integration is available for customers with various call center size across all industries and across all geographies.

 

Monet runs on AWS and is a technology partner of the AWS Partner Network.

 

 

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Key Features

Key Differentiators

  • True AWS Cloud Solution: Monet WFM was designed from the ground up to run on multiple AWS availability zones and adhere to best practices from AWS for the highest level of security and availability
  • Native integration to Amazon Connect: Monet has been developing out of the box integrations for many years and is committed to continuous innovation in our cloud AWS offering to enable businesses to elevate their customer experience
  • Affordability: Our solution is cost efficient and delivers faster ROI

Benefits for the Contact Center

Maximize Revenue and Satisfaction

Increase Service Levels

Achieve Better Cost Management

Optimize the Utilization of Resources

“After having Monet, we can never go back.”

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“Our quality and service levels are averaging in the top 97% tier.“

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“We are already abandoning almost 2,000 less calls than a year ago.”

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