Monet Workforce Management solution (WFM) is a cloud contact center scheduling and forecasting solution that is seamlessly integrated with Amazon Connect.
Monet WFM delivers value to your entire contact center operation, helping improve service levels and reduce costs while improving employee morale through more predictable, flexible and efficient scheduling and staffing.
This integration is available for customers with various call center size across all industries and across all geographies.
Monet runs on AWS and is a technology partner of the AWS Partner Network.
Run simulations to calculate a precise forecast for future call volume, agent requirements and average handle time for any time interval of the day, based on historical data from ACD.
Monet’s advanced scheduling engine incorporates all call types and other activities to generate staffing schedules that optimize a wide range of factors, including agent availability, work rules, skills, holidays, breaks, service levels, and center budgets.Learn more >
Compares planned agent activity to actual activities throughout the day, as well as real-time views of forecasted and actual call volumes, handle times and other key performance indicators.Learn more >
The integrated exception calendar simplifies scheduling of agent exceptions such as time off and one-time or recurring training meetings.
A graphical display of agents’ schedules can be manipulated by dragging and dropping breaks and other exceptions. Real-time updates can be made to required and assigned agents instantly.Learn more >
Benefits for the Contact Center
Maximize Revenue and Satisfaction
Increase Service Levels
Achieve Better Cost Management
Optimize the Utilization of Resources
The Benefits of Workforce Management Explained to My Boss
This eBook will show you how to build a persuasive case and convince decision-makers to add WFM to your contact center or help desk.