Forecasting and scheduling are vital components in the success of every call center, particularly in the insurance industry where customers may be in emergency situations and expect to speak to an agent quickly.
Achieving consistent customer service is impossible without reliable data. For decades, that data was gathered through spreadsheets and would take hours to compile. Even then the results were not always accurate, or flexible enough to accommodate last minute changes or other staffing issues.
As this is a topic that strikes at the very heart of contact center efficiency, Monet has created a whitepaper that describes how an automated workforce optimization solution can help an insurance contact center achieve best practices in forecasting, scheduling, adherence tracking and agent productivity.
Our new whitepaper for the Insurance Industry is just one resource available free from Monet. We have also written informative blogs on a wide range of topics and issues related to WFM for the Insurance Industry. You can also check out short video presentations on the benefits of a WFM solution for the Insurance Industry to become more familiar with how Monet solutions can make your contact center more productive.
Perhaps this is the year your contact center will make the investment in a workforce optimization (WFO) system. But how do you know which system is right for you?
Don’t invest in a solution without downloading our whitepaper Forecasting and Scheduling Best Practices for the Insurance Industry. It’s free!
Contact Center Forecasting and Scheduling Best Practices
Learn how Workforce Management Software is preferable to spreadsheets for creating more accurate forecasts and optimized schedules.
Selling the Boss on WFM
Read a whitepaper with tips for how to convince decision-makers to add WFM to your contact center.