How to improve call center schedule adherence
Watch this recorded webinar by The Call Center School and learn how to improve schedule adherence in your call center. During the session, call center experts share proven practices such as:
- How to quantify the cost and service implications of missing staff
- Learn about options for setting adherence performance goals
- How to identify the reasons why staff don’t adhere to the schedule plan
- How to develop reward and consequence programs that support adherence goals
- How to effectively track, monitor and measure adherence
Here is the link to the recorded event.
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