How the Cloud Helps Contact Centers with Disaster Management
Wildfires have dominated the headlines here in Southern California over the past few weeks. Many homes and businesses have been claimed by their destruction.
These disasters are a reminder of how unpredictable life can be, and how companies need to be prepared for the worst at all times.
Businesses that run on information, such as contact centers, may face severe consequences if that data is lost or compromised. Whether it’s a hurricane or an earthquake, a fire or anything that cripples your infrastructure, every precaution must be taken to ensure the security of data and a seamless business continuity.
The best way to achieve this is by moving your contact center to the cloud.
In addition to the many other benefits of the cloud, from flexibility and scalability to easier implementation, automatic upgrades and lower costs, the cloud also offers the best protection against natural and man-made disasters.
Even if the entire building that houses your contact center is destroyed, your data will be saved. That’s because it had already been uploaded to a one or more data centers located miles away from where the destruction is happening. These centers also employ multiple security perimeters, including electronic surveillance, 24/7 security staff and multi-factor access to keep physical intruders away.
Is it time you experienced the peace of mind that comes from knowing your customers’ information will always be safe and secure, regardless of the weather outside?
Discover more of the differences between hosted, on-premise and cloud solutions in our free whitepaper.
There are also significant cost and convenience benefits to implementing a workforce management solution in the cloud. Get the details here
How to Set the Right Contact Center Goals for 2019
Another year over, and a new one just begun. Some time amidst the higher caller traffic that often greets contact
Four Reasons Why Your Coaching Efforts Aren’t Working
The college and pro football regular seasons are wrapping up, and every year that means one thing – some coaches