How can I fight adherence issues?
Lack of adherence at a call center can result in escalating labor costs. At a 25-agent call center, an improvement in staff adherence of just 2% can save as much as $30,000.
But how can you know that agent availability, holidays and breaks are always accounted for? How do you know which agents are doing their part for schedule adherence and which may require additional training? Monet has created a free 45-minute webinar entitled “Slaying the Adherence Monster” that features tips and tricks to help call centers keep adherence issues away. Find out how the right technology solution can streamline schedule adherence goals and practices.
Four Unique Ideas for Improving Contact Center Efficiency
The dictionary defines efficiency as “effective operation as measured by a comparison of production with cost (as in energy, time
Boost Performance Management Results With a Monthly Challenge
There are countless ways to motivate agents and other employees into improving performance. Most contact centers have tried the obvious