How can I fight adherence issues?
Lack of adherence at a call center can result in escalating labor costs. At a 25-agent call center, an improvement in staff adherence of just 2% can save as much as $30,000.
But how can you know that agent availability, holidays and breaks are always accounted for? How do you know which agents are doing their part for schedule adherence and which may require additional training? Monet has created a free 45-minute webinar entitled “Slaying the Adherence Monster” that features tips and tricks to help call centers keep adherence issues away. Find out how the right technology solution can streamline schedule adherence goals and practices.
Verint Monet Receives 2018 CUSTOMER Magazine Workforce Optimization Innovation Award
Monet WFO recognized for its leading customer contact technologies Verint Monet a pioneer in cloud-based Workforce Optimization, announced today that
Verint Monet Receives 2018 Excellence Award from Cloud Computing Magazine
Monet WFO Honored for Exceptional Innovation TMC, a global, integrated media company, has named Monet WFO as a 2018 Cloud