How can I fight adherence issues?
Lack of adherence at a call center can result in escalating labor costs. At a 25-agent call center, an improvement in staff adherence of just 2% can save as much as $30,000.
But how can you know that agent availability, holidays and breaks are always accounted for? How do you know which agents are doing their part for schedule adherence and which may require additional training? Monet has created a free 45-minute webinar entitled “Slaying the Adherence Monster” that features tips and tricks to help call centers keep adherence issues away. Find out how the right technology solution can streamline schedule adherence goals and practices.
Cloud Computing Magazine Names Verint Monet a 2019 Product of the Year Award Winner
Verint Monet Workforce Management Recognized for Exceptional Innovation Verint Monet announced today that TMC, a global, integrated media company, has awarded
Contact Center Software In the Cloud: Easier, Faster And Lower Costs!
The Cloud-based model uses a new multi-tenant and scalable architecture that was designed to efficiently and securely deliver web-based applications