How can I fight adherence issues?
Lack of adherence at a call center can result in escalating labor costs. At a 25-agent call center, an improvement in staff adherence of just 2% can save as much as $30,000.
But how can you know that agent availability, holidays and breaks are always accounted for? How do you know which agents are doing their part for schedule adherence and which may require additional training? Monet has created a free 45-minute webinar entitled “Slaying the Adherence Monster” that features tips and tricks to help call centers keep adherence issues away. Find out how the right technology solution can streamline schedule adherence goals and practices.
Speech Analytics for Improved Customer Service
Speech Analytics has been common practice at larger call centers for years. But more recently, top-tier quality monitoring software has
Transform your COST center to a Call Center
It’s expensive running a COST Center. But it’s possible to convert your business back into a quality call center by