Helping You Prepare for Dreamforce
Getting ready for Dreamforce? So are we!
With more than 2,500 sessions, 350 companies in attendance, and events happening at all hours of the day and night, planning ahead is mandatory to maximize your time at one of the largest software conferences in the world.
Here’s our to-do list – maybe it will help you prepare as well.
1. Dress for Everything
Pack so you’ll be ready for warm days, cold nights, rain, wind and anything else San Francisco may throw at you. You’ll be inside most of the time but Dreamforce takes place at multiple venues around the city, so be prepared for unpredictable weather. And while you’re packing make sure you have some comfortable shoes in the suitcase as you’ll have walked several miles by the time the show is over.
2. Don’t Miss the Concert
Dreamforce always draws an ‘A’-list band or singer to headline its annual concert and party. Past performers include Lenny Kravitz and Alicia Keys.
3. But Remember, You’re There to Work
So carefully review the itinerary in advance and select 7-10 sessions that best pertain to your business goals. Any more than that and you won’t have time to catch your breath or really take in the information being shared. Calculate your travel time between venues if necessary. And when you make the rounds, keep your eyes and ears open – you never know when you’ll make a valuable connection.
4. Stop By the Monet Booth
Obviously, that’s not on our to-do list, as we’ll be running the booth. But if your contact center or help desk is facing customer service challenges, one of your best Dreamforce moves this year would be a visit to Booth #1201 at the Moscone Center. That is where you can have a chat with one of our friendly team members about our Next Generations Workforce Optimization solution. It integrates seamlessly with Salesforce Service Cloud or Sales Cloud case management systems to provide an advanced omnichannel WFM solution directly from Salesforce.
5 Contact Center Security Precautions You Should Implement Immediately
We often say that contact centers are on the front line of customer service. They are also on the front
Three Hurdles with Workforce Management – and How to Eliminate Them
When contact centers add Monet WFM, the result is a more efficient operation. Benefits include accurate forecasts, better schedules, monitoring of