Healthcare Workforce Solutions

How are you balancing intense competition and budget cuts with delivering quality service?

doctor talking to patient

Verint helps healthcare organizations and insurers engage customers, improve service levels across multiple channels, and reduce costs. Our solutions and services can help you stay ahead of evolving programs and regulations while enhancing compliance and the security of interactions.

Data security and compliance with HIPAA

Verint Experience Management (XM) is compliant with the privacy and security requirements set forth in the Health Insurance Portability and Accountability Act (“HIPAA”) and the Health Information Technology for Economic Clinical Health (“HITECH”) Act. For Covered Entities and Business Associates subject to HIPAA and HITECH, Verint XM solutions provide processing, transmitting, and storing electronic protected health information (“ePHI”) which supports our customers HIPAA compliance. Upon request, Verint will execute a business associate agreement (“BAA”) which specifies HIPAA and HITECH related commitments for ePHI processed, transmitted or stored by Verint XM.
Doctor consulting patient

Featured Customer Stories

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Solutions to Help You Succeed

  • Workforce Engagement

    Empower your workforce to engage more effectively with customers in the contact center, branch, and back office operations.
  • Experience Management

    Analyze and act on customer feedback across channels to identify and respond to issues and enhance engagement.
  • Verint Conversational AI

    Empower customers to help themselves faster and with less effort.
  • Compliance

    Support regulatory requirements in your contact center, financial trading, emergency response, and other operations.