Medical contact centers may receive a wide range of calls, from prescription orders to physician appointment scheduling, to concerns over a health issue. That puts a lot of pressure on these healthcare call centers to deliver an outstanding customer experience every time.
The keys are accurate forecasting and scheduling; when these tasks are done right, managers know they will have adequate staffing to handle all incoming calls efficiently.
But what is the key to optimal forecasting and scheduling?
The answer is data – not the limited kind generated through spreadsheets that cannot accommodate last minute changes, but the more detailed, real-time data that is only possible with a healthcare WFM software like Verint Monet Software.
If you haven’t yet discovered the difference a WFO medical call center software, download the free whitepaper from Verint Monet that describes how an automated workforce optimization solution can help a healthcare call center achieve best practices in forecasting, scheduling, adherence tracking and agent productivity.
Our new whitepaper for the Healthcare Industry is just one resource available free from Verint Monet. We have also written informative blogs on a wide range of topics and issues related to WFM for the Healthcare Industry. You can also check out short video presentations on the benefits of a WFM solution, or schedule an online demo to become more familiar with how Verint Monet solutions can make your contact center more productive.
Perhaps this is the year your medical contact center will make the investment in a workforce optimization (WFO) system. But how do you know which system is right for you?
Don’t invest in a medical call center software without downloading our whitepaper Forecasting and Scheduling Best Practices for the Healthcare Industry. It’s free!