Have you Joined the Call Center Cloud?

Whether you take a formal survey or just ask around, you’ll find that by now, almost every call center has either investigated the cloud, or has joined the converts.

It’s never been easier, since all of the software necessary to deliver outstanding customer service is now available as cloud solution. From PBX, IVR and ACD to call recording, from workforce management and performance management to CRM and speech analytics, if it’s on a call center manager’s ‘want’ list it is available via a cloud delivery system. And if these solutions are based in a true cloud, as opposed to all the cloud pretenders that have popped up in recent years, they all share the same benefits:

  • No large upfront investment
  • Lower operating costs
  • Faster, easier deployment
  • Seamless integration with current systems
  • Ease of use
  • Automatic upgrades
  • Environmentally responsible energy usage

If all of this sounds good, but you haven’t yet investigated the many advantages of a cloud solution, it might be time to take one out for a test drive. One of the best things about the cloud is that there’s always room for one more. And if you are already using cloud solutions in your contact center, why not bring together your best employees and think about an overall cloud strategy, and how to make the most of this service? Don’t be surprised if one of the most frequent responses involves expanding the company’s cloud commitment, so it’s handling even more of the call center’s functionality. Either way, it’s time to discover what a cloud solution has to offer. Don’t get left behind! Contact us to learn more if you are considering the call center cloud.