Happy Holidays to your Contact Center Team
We’ve devoted a number of blogs to the challenges of finding the best contact center agents, from hiring and training to ongoing coaching and providing incentives for exceptional performance. If you’ve been fortunate enough to assemble a team of outstanding agents, this is the time of year to make sure they feel appreciated. Answering phones or conducting online chats in a contact center is a challenging job, and managers who appreciate what goes into a good day’s work already know how important it is to acknowledge professional contributions that make the team and the company better. At Monet, we are pleased and proud to provide contact center technology solutions that can make the agent’s job a little easier, a little more predictable, and hopefully a little more fun. We want to take a moment to say Happy Holidays to all of the contact center teams that show up every day with professionalism and positive attitudes, even when dealing with customers who seem to have misplaced their holiday spirit. Thank you for a job well done.
Workforce Management: Big Benefits for Small Contact Centers
Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution?
Confidence: The Overlooked (But Vital) Agent Trait
What qualities do you look for when interviewing potential contact center agents? Certainly, experience is important, but as this is