Free Webinar: join us and learn how to Fight the Adherence Monster
Think Halloween is scary, with all those horror movies and little ghosts and monsters ringing your doorbell?
That’s nothing compared to the frightening service problems that can result from adherence issues at your contact center. You’ll hear a lot of screaming this month, but you certainly don’t want to hear it from your customers.
Thankfully, Monet has a free webinar for that. And you are invited.
It’s called “Fighting the Adherence Monster,” and it is scheduled for October 28 2015 at 11 am PDT.
If you have ever encountered the Adherence Monster, you know how it can seriously increase labor costs. Bullets won’t kill this beast – instead, you need a technology solution that has the capability to streamline schedule adherence goals and practices.
How can you know that agent availability, holidays and breaks have all been accounted for? Can you make adjustments in real time? How do you know which agents are doing their part for schedule adherence and which may require additional guidance or training?
Fortunately, the Adherence Monster is no match for Monet solutions with real-time adherence.
Don’t miss this informative webinar featuring tips and tricks to help you keep adherence issues away from your business. Spend 45 minutes with us, and you’ll save hours and hours of time lost to lapses in adherence.
Register here, it’s free!
Workforce Management: Big Benefits for Small Contact Centers
Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution?
Confidence: The Overlooked (But Vital) Agent Trait
What qualities do you look for when interviewing potential contact center agents? Certainly, experience is important, but as this is