A graphical display of agents’ schedules can be manipulated by dragging and dropping breaks and other exceptions.
Real-time updates can be made to required and assigned agents instantly.
Four Unique Ideas for Improving Contact Center Efficiency
The dictionary defines efficiency as “effective operation as measured by a comparison of production with cost (as in energy, time
Boost Performance Management Results With a Monthly Challenge
There are countless ways to motivate agents and other employees into improving performance. Most contact centers have tried the obvious