A graphical display of agents’ schedules can be manipulated by dragging and dropping breaks and other exceptions.
Real-time updates can be made to required and assigned agents instantly.
Emojis At the Contact Center? Why Not?
We don’t know about you, but we never thought emojis would go mainstream. Oh, sure, having them punctuate the emotional
Three Essential Qualities Of an Efficient Contact Center
The dictionary defines efficiency as “effective operation as measured by a comparison of production with cost (as in energy, time