Dreamforce 2017: Monet Receives a Thumbs-Up From Salesforce
It was a pleasure to meet so many clients and colleagues at last month’s Dreamforce event in San Francisco.
We were there, among 170,000 other attendees, primarily to launch Monet Workforce Management for Salesforce, which integrates with Salesforce’s case management system. Monet Workforce Management for Salesforce fills the gap and allows helpdesks to build accurate forecasts and optimal schedules.
We were delighted by the enthusiastic response this solution received from customers and partners, who told us how they look forward to using it to increase service levels while reducing operational costs.
Salesforce was pleased as well, and invited Monet to be a member of their Service Cloud Advisory Board.
If you missed this year’s event, these were the other two hot topics of discussion:
Artificial Intelligence For a Better Customer Experience
Improving and personalizing the customer experience remains a top priority for companies in attendance, and artificial intelligence is dramatically changing the game. At Monet, our product team has also been working on how AI can be leveraged in our solutions to help our customers deliver the best customer experience possible.
Humanity At the Heart Of the Fourth Industrial Revolution
The Fourth Industrial Revolution is reshaping the way we live and the way we do business. Dreamforce hosted several insightful conversations about equality, social justice, and human rights. Monet has always believed that companies must give back to society. As part of our corporate social responsibility initiatives, we are proud to sponsor 28 children and provide food, medical care and education through Compassion International.
We look forward to seeing you at next year’s event!
How to Set the Right Contact Center Goals for 2019
Another year over, and a new one just begun. Some time amidst the higher caller traffic that often greets contact
Four Reasons Why Your Coaching Efforts Aren’t Working
The college and pro football regular seasons are wrapping up, and every year that means one thing – some coaches