Did You Know: Monet Workforce Management Integrates With Salesforce™ Service Cloud™
Helpdesks know that the best customer service happens when the right number of agents are doing the right job at the right time.
But without workforce management (WFM), it can be difficult for managers to maintain service levels given their limited visibility into what agents are doing, and how they are doing it.
Thousands of companies have already discovered how Salesforce™ Service Cloud™ delivers faster service at a lower cost, while streamlining communication between customers, employees and partners. But for all of its outstanding features, it can’t deliver the WFM that eliminates guesswork and time-consuming processes.
The Solution: combining Monet’s award-winning workforce management solution with Salesforce™ Service Cloud™.
Seamless integration between the two efficiency solutions is easily achieved with no required hardware. Data passes to Monet Live, WFM for Salesforce™ Service Cloud™ through a widget atop a console via a streaming API.
Now, with data that clearly shows what is working what is not, new methods can be implemented (such as matching employee skills to specific tasks) to optimize agent productivity.
If you’re a Salesforce™ Service Cloud™ customer, isn’t it time you find out what you’ve been missing?
Verint Monet Receives 2018 CUSTOMER Magazine Workforce Optimization Innovation Award
Monet WFO recognized for its leading customer contact technologies Verint Monet a pioneer in cloud-based Workforce Optimization, announced today that
Verint Monet Receives 2018 Excellence Award from Cloud Computing Magazine
Monet WFO Honored for Exceptional Innovation TMC, a global, integrated media company, has named Monet WFO as a 2018 Cloud