Workforce Management Software Demo | Verint Monet Software

Watch short workforce management software demo videos showcasing how Verint Monet Software can improve the performance of your call center.

WFM Introduction

This video provides a short introduction to workforce management for contact centers and an overview of Monet WFM with its key capabilities such as forecasting, scheduling, intra-day management and more.

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Accurate Forecasting

Learn how Monet WFM compares planned agent activity to actual activities throughout the day, as well as real-time views of forecasted and actual call volumes and handle times.

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Efficient Staffing & Scheduling

See how Monet's advanced scheduling engine incorporates all call types and other activities to generate staffing schedules that optimize a wide range of factors.

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Intra-Day Management

Watch how to track key metrics throughout the day and quickly update required and assigned agents instantly, based on surpluses and shortages for each time period of the day.

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Exception Planning

See how Monet Workforce Management with its integrated exception calendar simplifies scheduling of agent exceptions such as time off and one-time or recurring training meetings for contact centers.

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Interactive Dashboards

Watch how Monet's graphical display lets call center managers and supervisors drag and drop breaks, lunches and other changes to make updates to schedules and staffing in real-time.

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Real Time Adherence

Monet's powerful real-time adherence function gives managers the tools they need to quickly discern which agents are on schedule with their actual planned activities.

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Workforce Management for Salesforce

See how Monet WFM for Salesforce can help you streamline your multi-channel contact center and helpdesk. This solution sits within your Salesforce service and sales console environment and enables you to drive the efficiencies, provide insight and improve your customer experience across all your service channels.

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Call Recording and Quality Management

Monet Call Recording and Quality Management solutions are part of Monet WFO Suite and are an easy way to transform each customer interaction into actionable data. Watch how you can capture, monitor, store and manage customer interactions to improve your customer experience as well as ensuring regulatory compliance and increase the effectiveness of your agent training.

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Performance Management

Watch how Monet Performance Management transforms contact center management from a reactive to a proactive approach. Get easy access to a unified view of key metrics and quickly adjust center operations resulting in better decision making, better utilization of resources, better cost management and improved service levels.

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