See Contact Center Workforce Optimization In Action
WFM Introduction
This video provides a short introduction to workforce management for contact centers and an overview of Verint Monet WFM with its key capabilities such as forecasting, scheduling, intra-day management and more.
Accurate Forecasting
Learn how Verint Monet WFM compares planned agent activity to actual activities throughout the day, as well as real-time views of forecasted and actual call volumes and handle times.
Efficient Staffing & Scheduling
See how Verint Monet Software's advanced scheduling engine incorporates all call types and other activities to generate staffing schedules that optimize a wide range of factors.
Intraday Management
Watch how to track key metrics throughout the day and quickly update required and assigned agents instantly, based on surpluses and shortages for each time period of the day.
Exception Planning
See how Verint Monet Workforce Management's integrated exception calendar simplifies scheduling of agent exceptions such as time off and one-time or recurring training meetings for contact centers.
Interactive Dashboards
Watch how Verint Monet's graphical display lets call center managers and supervisors drag and drop breaks, lunches and other changes to make updates to schedules and staffing in real-time.
Real-Time Adherence
Verint Monet Software's powerful real-time adherence function gives managers the tools they need to quickly discern which agents are on schedule with their actual planned activities.
Workforce Management for Salesforce
See how Verint Monet WFM for Salesforce can help you streamline your multi-channel contact center and helpdesk. This solution sits within your Salesforce service and sales console environment and enables you to drive the efficiencies, provide insight and improve your customer experience across all your service channels.
Call recording and monitoring with Verint Monet Record for contact centers
Call Recording and Quality Management Demo Watch how Verint Monet Call Recording and Quality Management provides an easy way to […]
Performance Management
Watch how Verint Monet Performance Management transforms contact center management from a reactive to a proactive approach. Get easy access to a unified view of key metrics and quickly adjust center operations resulting in better decision making, better utilization of resources, better cost management and improved service levels.

Watch short workforce management software demo videos showcasing how Verint Monet Software can improve the performance of your call center.

linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram