Workforce Management Software Demo | Verint Monet Software

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WFM Introduction

This video provides a short introduction to workforce management for contact centers and an overview of Verint Monet WFM with its key capabilities such as forecasting, scheduling, intra-day management and more.

Demo

Accurate Forecasting

Learn how Verint Monet WFM compares planned agent activity to actual activities throughout the day, as well as real-time views of forecasted and actual call volumes and handle times.

Demo

Efficient Staffing & Scheduling

See how Verint Monet Software's advanced scheduling engine incorporates all call types and other activities to generate staffing schedules that optimize a wide range of factors.

Demo

Intraday Management

Watch how to track key metrics throughout the day and quickly update required and assigned agents instantly, based on surpluses and shortages for each time period of the day.

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Exception Planning

See how Verint Monet Workforce Management's integrated exception calendar simplifies scheduling of agent exceptions such as time off and one-time or recurring training meetings for contact centers.

Demo

Interactive Dashboards

Watch how Verint Monet's graphical display lets call center managers and supervisors drag and drop breaks, lunches and other changes to make updates to schedules and staffing in real-time.

Demo

Real-Time Adherence

Verint Monet Software's powerful real-time adherence function gives managers the tools they need to quickly discern which agents are on schedule with their actual planned activities.

Demo

Workforce Management for Salesforce

See how Verint Monet WFM for Salesforce can help you streamline your multi-channel contact center and helpdesk. This solution sits within your Salesforce service and sales console environment and enables you to drive the efficiencies, provide insight and improve your customer experience across all your service channels.

Demo

Call recording and monitoring with Verint Monet Record for contact centers

Call Recording and Quality Management Demo Watch how Verint Monet Call Recording and Quality Management provides an easy way to […]

Demo

Performance Management

Watch how Verint Monet Performance Management transforms contact center management from a reactive to a proactive approach. Get easy access to a unified view of key metrics and quickly adjust center operations resulting in better decision making, better utilization of resources, better cost management and improved service levels.

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