See Contact Center Workforce Optimization In Action
Watch short demo videos showcasing how Monet Software can improve the performance of your call center.
This video provides a short introduction to workforce management for contact centers and an overview of Monet WFM with its key capabilities such as forecasting, scheduling, intra-day management and more.
Learn how Monet WFM compares planned agent activity to actual activities throughout the day, as well as real-time views of forecasted and actual call volumes and handle times.
See how Monet's advanced scheduling engine incorporates all call types and other activities to generate staffing schedules that optimize a wide range of factors.
Watch how to track key metrics throughout the day and quickly update required and assigned agents instantly, based on surpluses and shortages for each time period of the day.
See how Monet Workforce Management with its integrated exception calendar simplifies scheduling of agent exceptions such as time off and one-time or recurring training meetings for contact centers.
Watch how Monet's graphical display lets call center managers and supervisors drag and drop breaks, lunches and other changes to make updates to schedules and staffing in real-time.
Monet's powerful real-time adherence function gives managers the tools they need to quickly discern which agents are on schedule with their actual planned activities.
See how Monet WFM for Salesforce can help you streamline your multi-channel contact center and helpdesk. This solution sits within your Salesforce service and sales console environment and enables you to drive the efficiencies, provide insight and improve your customer experience across all your service channels.
Monet Call Recording and Quality Management solutions are part of Monet WFO Suite and are an easy way to transform each customer interaction into actionable data. Watch how you can capture, monitor, store and manage customer interactions to improve your customer experience as well as ensuring regulatory compliance and increase the effectiveness of your agent training.
Watch how Monet Performance Management transforms contact center management from a reactive to a proactive approach. Get easy access to a unified view of key metrics and quickly adjust center operations resulting in better decision making, better utilization of resources, better cost management and improved service levels.
“After having Monet, we can never go back.”
“Our quality and service levels are averaging in the top 97% tier.“
“We are already abandoning almost 2,000 less calls than a year ago.”
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