We work with dynamic and innovative businesses all over the world that want to deliver outstanding customer experience.
Read about our customer success with Verint Monet call center management software to see what our clients have to say about us and how we help them achieve their goals.
“Forecasting from the Verint Monet Workforce Management solution has provided us with call volume predictability, enabling us to have the right people in the right seats at the right times.”Read Case Study >
"Verint Monet has helped us better manage these processes, delivering better than predicted results. We can now focus more time on offering better service to our customers, rather than spending time managing our schedule.”Read Case Study >
"Monet checked all the boxes in everything we needed, and in four months we have met our needs going forward."Watch Video >
“After having Monet, we can never go back. It’s a very intuitive solution to use, especially the way the exports are done. It makes everything easier.”Read Case Study >
Mason Companies, Inc.
“Monet Software is a quality solution for different spectrums of the call center that has made my time more efficient and has allowed me to provide more timely data.”Read Case Study >
“Forecasts were just way off before Monet, and a lot of them weren’t adjusted to our operations. Monet behaved the way it was expected."Read Customer Story >
“Since Monet, we now support 10 queues. We can better leverage the staffing that we have and our forecasts are so accurate.”Watch Video >
“It’s been nice to see a system that shows us exactly where our high and low call volumes are and to be able to take people’s shifts and adjust them.”Read Customer Story >
Omnicell increased adherence by 10%, reduced the time necessary to develop agent schedules by 5-10%, and increased the service level of its contact center by 5%.Read Case Study >
“I feel that I can improve the company, but also make it more profitable. I
use Monet for a lot of my set goals, and I trust this software fully.”
Once the Monet Software solution was implemented, the administrative time needed to develop agent schedules dropped by 70%.
Monet has, according to OCCU, saved at least $25,000 to date by eliminating the guesswork from profitability analyses and scheduling.Read Case Study >
“Now that we have brought Monet in, we are able to push the envelope with handling time and scheduling. It has saved costs and helped with agent head count.”Read Case Study >