Contact Center Metrics that Matter
The topic of contact center metrics is one we’ve often explored. A wide array of metrics should always be closely tracked given their critical role in contact center efficiency. This responsibility is made more manageable through dashboards that monitor and illustrate important trends in real time.
Check out these blogs for more information about metrics:
Workforce Management Visualized with Dashboards
Find out more about how contact center management relies on dashboards to improve efficiencies.
Drive Performance Through Call Center Metrics
This blog takes you through the process of managing performance with metrics.
Learn Something New About Call Recording and Call Center Metrics
Here you’ll find links to a videos and demo on how Monet Metrics tracks performance measurements.
Call Center Management Throughout the Day – What’s Important?
Find out how workforce management (WFM) software creates dashboards that make easier to track key metrics, and make changes in forecasting and scheduling as needed.
Monet Metrics Receives 2012 Product of the Year
Why is Monet Metrics the choice of so many contact centers? Discover how this award-winning product has stayed ahead of the performance management curve.
The Operational Advantages of WFM
Still considering whether to add a workforce management solution to your contact center? There are many reasons doing so is
Abandon Rate: What It Is, Why It Goes Up, What You Can Do
Abandon: (verb): To leave completely and finally; forsake utterly; desert: Sounds pretty grim, doesn’t it? “Abandon Rate” is one of