The Ultimate Guide to Contact Center Shrinkage
This guide defines shrinkage, will show you how to calculate it, and how to apply it properly within your schedule as well as give you some tips to minimize it.View whitepaper >
Strategies for Improving Schedule Adherence
When every minute counts, call centers must focus on the impact agent adherence has on revenues, costs and service levelsView whitepaper >
Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits
Three delivery methods are available for this contact center technology: an on-premise solution, a hosted solution and the cloud.View whitepaper >
10 Tips for more Effective Call Center Management
This whitepaper offers tips and best practices on call center management. Learn how to improve service levels while gaining more cost control and better utilization of resources.