Complete Workforce Optimization Tips and News in one Blog
Our blogs are written to be an easily accessible resource of information on a wide range of technology topics related to the contact center.
Until now, blog content has been divided into separate pages, but we thought it would be better to move all of this content into one location, so our clients and website visitors can more easily review the copy available and find which pieces contain the answers to their questions or concerns.
Take workforce optimization. From the benefits of WFO vs. spreadsheets to gaining insight into the customer’s perspective, we have dozens of blogs featuring the latest tips, tricks and best practices of workforce optimization for contact centers.
Want to know more about the trend of unified workforce optimization? Call quality scoring and training? Adding speech analytics or desktop analytics capabilities? Now you can get all the answers you need in one place: https://www.monetsoftware.com/blog
Workforce Optimization Newsletter – October 2018
Wrapping Up Dreamforce 2018 Commitment to Customer Experience Tops Priority List We’re back from a very busy week in San
Workforce Management: Big Benefits for Small Contact Centers
Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution?