Coming Soon: A Way to Salute Your Top Contact Center Team Members
Over the years we’ve created several blogs about the importance of recognizing the top performers at your contact center.
There are several ways to do this – but we’re about to introduce one more, and we think it’s pretty special.
Why? Because this is recognition that not just benefits the individual employee, but also offers a way to share knowledge about Monet solutions that could help other contact centers across the country achieve better customer service results.
We’ll announce the details soon. In the meantime, start thinking about the agents, managers, coaches and trainers that make your contact center a better place.
In the meantime, if you’re looking for some other ideas on how to motivate and reward your top performers, this blog might be of interest to you.
The Operational Advantages of WFM
Still considering whether to add a workforce management solution to your contact center? There are many reasons doing so is
Abandon Rate: What It Is, Why It Goes Up, What You Can Do
Abandon: (verb): To leave completely and finally; forsake utterly; desert: Sounds pretty grim, doesn’t it? “Abandon Rate” is one of