2018 Contact Center Survey Results
For the first time in six years, the online magazine Contact Center Pipeline conducted a technology-based survey about the state
Helping Agents Buy Into Workforce Optimization
Logically, if you bring someone a solution that will make it easier for that person to do his or her
WFO: The Three Essentials
What makes workforce optimization such an effective call center solution is how all encompassing it can be.
What is Unified WFO?
Workforce Optimization is great. Unified workforce optimization is even better.
Five Musts for Your Workforce Optimization Solution
What should you look for when considering a workforce optimization suite? Perhaps this will be your first time upgrading to
Extended Hours Situations: The WFO Difference
Sometimes it happens for a good reason – a special sales promotion, or a 24-hour shopping event. Sometimes it happens
Helping You Prepare for Dreamforce
Getting ready for Dreamforce? So are we! With more than 2,500 sessions, 350 companies in attendance, and events happening at
Healthcare Contact Centers: The Open Enrollment Crunch
October, November and December will be here sooner than you think. For many people, that means festive holidays and cooler
Introducing: Monet’s New Workforce Optimization Suite
Monet Software is proud to announce the release of our next generation Workforce Optimization (WFO) suite. We designed it to empower contact centers and help desks to improve customer experience and agent productivity, identify performance gaps, reduce costs, and deliver outstanding and efficient customer service.
Coca-Cola – Another Contact Center In the Cloud
Monet is always available to help address the concerns of companies considering a cloud solution, and to identify the many ways in which the cloud can benefit your enterprise.
Building An Emotive Customer Experience
What does that mean, exactly? We know it’s important because of the results of a recent Harvard Business Review study, showing that emotionally connected customers are more than twice as valuable.
Slow Summer? That’s Opportunity Knocking
This is the time to reassess business practices, experiment with new procedures, and brainstorm ways to improve customer service, so you’ll be ready when business picks up. Need help getting started? That’s why we’re here.
Managing Wait Times to Reduce Customer Frustration
Monet WFO is an affordable and easy to use cloud-based workforce optimization software solution that will boost your contact center’s efficiency in myriad ways.
What is Unified Workforce Optimization? (WFO)
If improving agent productivity is one of your goals this year, the most important step you can take toward its achievement is the addition of a workforce optimization (WFO) solution.