Introducing: Monet’s New Workforce Optimization Suite
Monet Software is proud to announce the release of our next generation Workforce Optimization (WFO) suite. We designed it to empower contact centers and help desks to improve customer experience and agent productivity, identify performance gaps, reduce costs, and deliver outstanding and efficient customer service.
Coca-Cola – Another Contact Center In the Cloud
Monet is always available to help address the concerns of companies considering a cloud solution, and to identify the many ways in which the cloud can benefit your enterprise.
Building An Emotive Customer Experience
What does that mean, exactly? We know it’s important because of the results of a recent Harvard Business Review study, showing that emotionally connected customers are more than twice as valuable.
Slow Summer? That’s Opportunity Knocking
This is the time to reassess business practices, experiment with new procedures, and brainstorm ways to improve customer service, so you’ll be ready when business picks up. Need help getting started? That’s why we’re here.
Managing Wait Times to Reduce Customer Frustration
Monet WFO is an affordable and easy to use cloud-based workforce optimization software solution that will boost your contact center’s efficiency in myriad ways.
What is Unified Workforce Optimization? (WFO)
If improving agent productivity is one of your goals this year, the most important step you can take toward its achievement is the addition of a workforce optimization (WFO) solution.
Five Bad Habits to Break at Your Call Center
These are five of the most common bad habits found at contact centers. If you are contending with any of them, here is how workforce optimization can make them go away.
Workforce Optimization: The Solution to Overstaffing and Understaffing
Monet WFO is an affordable and easy to use cloud-based workforce optimization software solution that includes workforce management, quality monitoring, analytics and performance management.
The Pros and Cons of Hiring College Students as Call Center Agents
Should you be eager to embrace the college crowd? Here are some of the pros and cons.
Three Call Routing Strategies That Work
Many contact centers now use WFO or speech analytics to route customer calls to the agent best suited to deal with each caller’s issue. It’s a strategy that ensures calls will be handled faster, and customers will be happier.
Contact Center Digital Transformation: It Starts With Moving to the Cloud
If you want to be part of the digital transformation revolution, there is no better place to start than by exploring cloud technology solutions, such as Monet Workforce Optimization.
Workforce Optimization: A 21st Century Idea
Workforce optimization is the key to providing that employee engagement at the contact center. It empowers agents to make more decisions.
Cloud Excellence Award
We are very pleased to announce that Monet WFO, Workforce Optimization in the Cloud, has received the 2017 Cloud Computing Excellence Award from TMC.
How to Shorten Every Customer Call By One Minute
A workforce optimization solution can also help shorten calls, by making it easier to monitor customer interactions through call recording.