What is Unified Workforce Optimization? (WFO)
If improving agent productivity is one of your goals this year, the most important step you can take toward its
Verint Monet Receives 2018 CUSTOMER Magazine Workforce Optimization Innovation Award
Monet WFO recognized for its leading customer contact technologies Verint Monet a pioneer in cloud-based Workforce Optimization, announced today that
Verint Monet Receives 2018 Excellence Award from Cloud Computing Magazine
Monet WFO Honored for Exceptional Innovation TMC, a global, integrated media company, has named Monet WFO as a 2018 Cloud
2019: What’s Next for Contact Centers?
Do a search online for 2019 contact center trends, and you’ll find a cornucopia of blogs and articles, each with
Don’t Buy a Workforce Optimization Solution Without These Capabilities
The advantage of workforce optimization is how it brings so many essential features together into one solution. However, this can
The Critical Role of Bank Contact Centers
Depending on your age, you may remember a time when banks competed more aggressively against each other for business. There
The Three Critical Steps to Effective Workforce Optimization
Picture a barstool with three legs – take any one of its legs away and the whole thing collapses. Workforce
2018 Contact Center Survey Results
For the first time in six years, the online magazine Contact Center Pipeline conducted a technology-based survey about the state
Helping Agents Buy Into Workforce Optimization
Logically, if you bring someone a solution that will make it easier for that person to do his or her
WFO: The Three Essentials
What makes workforce optimization such an effective call center solution is how all encompassing it can be.
What is Unified WFO?
Workforce Optimization is great. Unified workforce optimization is even better.
Five Musts for Your Workforce Optimization Solution
What should you look for when considering a workforce optimization suite? Perhaps this will be your first time upgrading to
Extended Hours Situations: The WFO Difference
Sometimes it happens for a good reason – a special sales promotion, or a 24-hour shopping event. Sometimes it happens
Helping You Prepare for Dreamforce
Getting ready for Dreamforce? So are we! With more than 2,500 sessions, 350 companies in attendance, and events happening at