Speech Analytics for Improved Customer Service
Speech Analytics has been common practice at larger call centers for years. But more recently, top-tier quality monitoring software has
Transform your COST center to a Call Center
It’s expensive running a COST Center. But it’s possible to convert your business back into a quality call center by
Using Speech Analytics for Agent-Customer Personality Matches
In previous blogs we have discussed how call center speech analytics makes it easier for contact centers to route calls
Speechless? Step Up to Speech Analytics
Many organizations have told us about the difference that Verint Monet Speech Analytics has made in the efficiency of their
5 More Benefits of Speech Analytics
In several previous blogs we’ve listed some of the ways in which speech analytics could improve customer service at your
What is Desktop Analytics for Contact Centers?
The relationship between contact center agents and contact center technology plays a significant role in how well customer service expectations
Call Center Analytics and Metrics
“Analytics” is one of those terms that many business people use, even while they may disagree on its exact definition.
4 Reasons You Need Speech Analytics In Your Call Center
No long introductions here because we know you’re busy. Here are the four reasons your call center should be
Speech Analytics: Without It, Here’s What You’re Missing
Important data and critical insights are contained in every phone call fielded by your contact center. Are you making the
Three Contact Center Service Questions That Can Be Answered With Desktop Analytics
For insight into improving call center service in every interaction between an agent and a customer, it’s hard to beat
How To Make Agents and Customers Fall in Love With Your Contact Center
February means Valentine’s Day, and romance is in the air. What could possibly be more romantic than a contact center?
How Speech Analytics Can Help You Keep Your Most Vulnerable Customers
Some contact centers do not classify their customers at all – it’s just one more data list to track when
2019 Contact Center Trends: Is Your Business Ready?
Trends are tricky things. Contact center managers will find no shortage of opinions online about “the next big thing” in
Confidence: The Overlooked (But Vital) Agent Trait
What qualities do you look for when interviewing potential contact center agents? Certainly, experience is important, but as this is