Call recording software tips and resources – part 1
- Why is call recording software essential
- Five reasons to add call recording to your contact center
- The legalities of call monitoring
- Best practices guide to call recording
- Call recording and workforce management
In part 2, we will list some useful blog posts about call recording software evaluation and selection tips.
Workforce Management: Big Benefits for Small Contact Centers
Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution?
Confidence: The Overlooked (But Vital) Agent Trait
What qualities do you look for when interviewing potential contact center agents? Certainly, experience is important, but as this is