Call recording software tips and resources – part 1
- Why is call recording software essential
- Five reasons to add call recording to your contact center
- The legalities of call monitoring
- Best practices guide to call recording
- Call recording and workforce management
In part 2, we will list some useful blog posts about call recording software evaluation and selection tips.
Emojis At the Contact Center? Why Not?
We don’t know about you, but we never thought emojis would go mainstream. Oh, sure, having them punctuate the emotional
Three Essential Qualities Of an Efficient Contact Center
The dictionary defines efficiency as “effective operation as measured by a comparison of production with cost (as in energy, time