Call recording software tips and resources – part 1
- Why is call recording software essential
- Five reasons to add call recording to your contact center
- The legalities of call monitoring
- Best practices guide to call recording
- Call recording and workforce management
In part 2, we will list some useful blog posts about call recording software evaluation and selection tips.
How To Make Agents and Customers Fall in Love With Your Contact Center
February means Valentine’s Day, and romance is in the air. What could possibly be more romantic than a contact center?
Messaging: The Next (Current?) Preference in Communication
Does your contact center offer messaging as an option? If not, it most likely will very soon. Look around anywhere