Call center management tips – part 2
This is part two of our series “call center management tips” with strategies, practical tips, and best practices on how to manage your call center more effectively and efficiently. This post focuses on how to improve call center schedule adherence and agent motivation:
- Strategies for Improving Schedule Adherence – whitepaper
- What does lack of schedule adherence cost a call center? [more]
- 7 Tips for improved schedule adherence in your call center
- Important call center metrics: schedule adherence
- Best Practices Video: How to improve call center schedule adherence
- Are you monitoring schedule adherence in your call center?
- What is real-time schedule adherence, and why is it important?
- Motivation of call center agents, employees and workforce
- Important call center metrics: Agent turnover
- How to make a call center schedule work for your staff
- Keep top talent on your team
In the following weeks we will write more about call center metrics, intra-day forecasting/scheduling and real-time adherence – stay tuned.
Verint Monet Receives 2018 CUSTOMER Magazine Workforce Optimization Innovation Award
Monet WFO recognized for its leading customer contact technologies Verint Monet a pioneer in cloud-based Workforce Optimization, announced today that
Verint Monet Receives 2018 Excellence Award from Cloud Computing Magazine
Monet WFO Honored for Exceptional Innovation TMC, a global, integrated media company, has named Monet WFO as a 2018 Cloud