Boost efficiency of staffing and scheduling: a case study
“The extensive reporting capabilities, graphs and charts presented senior managers with the tools they needed to make staffing decisions. We are satisfied with Monet Software and feel that the application has met our requirements.”
Oscar Gutierrez, Contact Center Analyst, Bayview Loan Servicing
Bayview Loan Servicing, an investment management firm focused on all areas of mortgage credit, including mortgage servicing rights were scheduled manually using spreadsheets.
5 Contact Center Security Precautions You Should Implement Immediately
We often say that contact centers are on the front line of customer service. They are also on the front
Three Hurdles with Workforce Management – and How to Eliminate Them
When contact centers add Monet WFM, the result is a more efficient operation. Benefits include accurate forecasts, better schedules, monitoring of