Call centers have a high rate of agent turnover, so there is a frequent need to hire new agents. By […]
Call centers have a high rate of agent turnover, so there is a frequent need to hire new agents. By […]
Your agents are on the front line of your customer service efforts. When policyholders call with questions or concerns, the […]
Thank you to everyone who made Verint Virtual such a success—and so much fun! While the event may be over, […]
How WFM and QM combine to engage an offsite call center workforce and deliver superior CX High-speed internet, cloud-based applications […]
So you’re thinking of moving to the cloud for your customer engagement solutions. According to Digital Journal, over 90% of […]
How probing questions can shape workforce engagement and where technology fits in “Know thyself” is a Greek aphorism, which turns […]