Solutions
- - - Solutions
      
      Verint Monet Workforce Optimization software provides a simple, powerful solution for identifying, evaluating, and improving efficiencies across contact centers and help desks. Explore how you can benefit from this purpose-built, cost-effective cloud solution.
Integrations
- - - Integrations
      
      We have many integrations into ACD, CCaaS, and CRM providers. Move at your own pace by starting in the cloud with features that make the most sense for your business, and add other solutions as you grow.
Resources
- - - Resources
      
      Whether you're looking to up your workforce optimization game generally, or dive into the specifics of our solutions, we've got a library of resources to help.
      
      Explore our upcoming webinars
  - - Workforce Engagement Resources
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Recent Blog: Can Remote Employees Stay Engaged to Provide a Superior Customer Experience?

Learn more about how WFM and QM combined can help keep your call center or help desk employees engaged to deliver superior CX.

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Workforce Management

How to Optimize Omnichannel Performance in the Contact Center

To blend or not to blend—that is the question for today’s call centers. Blended agent assignments have been a staple […]

Analytics, Workforce Management

How to Boost Call Center Forecasting Accuracy

Forecasts are never 100%, but real-time call center data analysis helps fill the gaps. As we discussed here, contact center […]

Workforce Management

Top Tips for Managing Spikes in Customer Contact Volumes

The New Year is here! For many contact centers, that means one thing—a dramatic shift in call volumes. Retailers are […]

Happy Holidays to All of You from Us!

We are so grateful for our customers, partners—and of course, you! We wish everyone safe, peaceful and restful holidays. We […]

Workforce Management

Down with Spreadsheets and Erlang Formulas!

How to enjoy faster, headache-free budgeting with AI-powered workforce management software It’s that time of year again. No, not the […]

Workforce Management

How to Create an Annual Call Center Forecast

Anticipating the future is a core mission for any contact center. Inevitably, the CFO wants an accurate budget and the […]

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Recent Blog: Can Remote Employees Stay Engaged to Provide a Superior Customer Experience?

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