Recent Blog: Can Remote Employees Stay Engaged to Provide a Superior Customer Experience?

Learn more about how WFM and QM combined can help keep your call center or help desk employees engaged to deliver superior CX.
Learn More

Quality Management
3 Key Quality Management Strategies for SMB Call Centers

How not to get overwhelmed when you’re new to QM When you’re just getting started with quality management (QM), it […]
Quality Management
Quality Time for Your Contact Center?

Why, When and How SMB Call Centers Can Integrate Quality Management (QM) Teams These are interesting times for SMB call […]
Performance Management
7 Questions to Ask When Hiring a Call Center Agent

Call centers have a high rate of agent turnover, so there is a frequent need to hire new agents. By […]
Workforce Management
Insurance Call Center Agents: What Skills are Most Important?

Your agents are on the front line of your customer service efforts. When policyholders call with questions or concerns, the […]
Workforce Optimization
Verint Virtual May Be Over—But the Exploring Is Just Beginning!

Thank you to everyone who made Verint Virtual such a success—and so much fun! While the event may be over, […]
Quality Management, Workforce Management
Remote Control: Managing Work at Home Contact Center Agents

How WFM and QM combine to engage an offsite call center workforce and deliver superior CX High-speed internet, cloud-based applications […]
1 2 3 4 5 … 162
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram