Thank you to everyone who made Verint Virtual such a success—and so much fun! While the event may be over, […]
Thank you to everyone who made Verint Virtual such a success—and so much fun! While the event may be over, […]
How WFM and QM combine to engage an offsite call center workforce and deliver superior CX High-speed internet, cloud-based applications […]
So you’re thinking of moving to the cloud for your customer engagement solutions. According to Digital Journal, over 90% of […]
How probing questions can shape workforce engagement and where technology fits in “Know thyself” is a Greek aphorism, which turns […]
5 Basics Every Call Center Must Get Right Employee engagement is a powerful force. An engaged workforce is associated with […]
With a WFM solution, responsive scheduling and service-level achievement can combine with ease Many contact center leaders will often feel […]