Recent Blog: Can Remote Employees Stay Engaged to Provide a Superior Customer Experience?

Learn more about how WFM and QM combined can help keep your call center or help desk employees engaged to deliver superior CX.
Learn More

Performance Management
7 Questions to Ask When Hiring a Call Center Agent

Call centers have a high rate of agent turnover, so there is a frequent need to hire new agents. By […]
Workforce Management
Insurance Call Center Agents: What Skills are Most Important?

Your agents are on the front line of your customer service efforts. When policyholders call with questions or concerns, the […]
Workforce Optimization
Verint Virtual May Be Over—But the Exploring Is Just Beginning!

Thank you to everyone who made Verint Virtual such a success—and so much fun! While the event may be over, […]
Quality Management, Workforce Management
Remote Control: Managing Work at Home Contact Center Agents

How WFM and QM combine to engage an offsite call center workforce and deliver superior CX High-speed internet, cloud-based applications […]
Workforce Management
4 Essential Questions to Answer for a Successful Cloud Move

So you’re thinking of moving to the cloud for your customer engagement solutions. According to Digital Journal, over 90% of […]
Workforce Management, Workforce Optimization
An Ancient Key to Innovative Employee Engagement for Today’s Omnichannel Contact Center

How probing questions can shape workforce engagement and where technology fits in “Know thyself” is a Greek aphorism, which turns […]
1 2 3 4 5 … 162
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram