Recent Blog: Can Remote Employees Stay Engaged to Provide a Superior Customer Experience?

Learn more about how WFM and QM combined can help keep your call center or help desk employees engaged to deliver superior CX.
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Workforce Optimization
Verint Virtual May Be Over—But the Exploring Is Just Beginning!

Thank you to everyone who made Verint Virtual such a success—and so much fun! While the event may be over, […]
Quality Management, Workforce Management
Remote Control: Managing Work at Home Contact Center Agents

How WFM and QM combine to engage an offsite call center workforce and deliver superior CX High-speed internet, cloud-based applications […]
Workforce Management
4 Essential Questions to Answer for a Successful Cloud Move

So you’re thinking of moving to the cloud for your customer engagement solutions. According to Digital Journal, over 90% of […]
Workforce Management, Workforce Optimization
An Ancient Key to Innovative Employee Engagement for Today’s Omnichannel Contact Center

How probing questions can shape workforce engagement and where technology fits in “Know thyself” is a Greek aphorism, which turns […]
Performance Management, Workforce Management
Building a Strong Foundation for Employee Engagement

5 Basics Every Call Center Must Get Right Employee engagement is a powerful force. An engaged workforce is associated with […]
Performance Management, Workforce Management
Can a Flexible Workplace Still Get Things Done?

With a WFM solution, responsive scheduling and service-level achievement can combine with ease Many contact center leaders will often feel […]
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