Recent Blog: Can Remote Employees Stay Engaged to Provide a Superior Customer Experience?

Learn more about how WFM and QM combined can help keep your call center or help desk employees engaged to deliver superior CX.
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Quality Management
Quality Time for Your Contact Center?

Why, When and How SMB Call Centers Can Integrate Quality Management (QM) Teams These are interesting times for SMB call […]
Performance Management
7 Questions to Ask When Hiring a Call Center Agent

Call centers have a high rate of agent turnover, so there is a frequent need to hire new agents. By […]
Workforce Management
Insurance Call Center Agents: What Skills are Most Important?

Your agents are on the front line of your customer service efforts. When policyholders call with questions or concerns, the […]
Workforce Optimization
Verint Virtual May Be Over—But the Exploring Is Just Beginning!

Thank you to everyone who made Verint Virtual such a success—and so much fun! While the event may be over, […]
Quality Management, Workforce Management
Remote Control: Managing Work at Home Contact Center Agents

How WFM and QM combine to engage an offsite call center workforce and deliver superior CX High-speed internet, cloud-based applications […]
Workforce Management
4 Essential Questions to Answer for a Successful Cloud Move

So you’re thinking of moving to the cloud for your customer engagement solutions. According to Digital Journal, over 90% of […]
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