Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution?
What qualities do you look for when interviewing potential contact center agents? Certainly, experience is important, but as this is
Your quality management (QM) program runs on data. If the feedback and numbers you collect are accurate and up to
For the first time in six years, the online magazine Contact Center Pipeline conducted a technology-based survey about the state
After you’ve interviewed, hired and trained a new agent, some contact center managers believe that part of the job is
Logically, if you bring someone a solution that will make it easier for that person to do his or her
Whatever business you are in, whatever product or service you are selling, however many other companies are competing against you
The use of comfort pets in the workplace is becoming mainstream. Once reserved only for special use in the wake
Ten years ago, the concept of a telecommuting workforce was just starting to gain acceptance. But we’ve seen a sizable
Add up how many calls your contact center receives every week. Let’s say the number is one thousand – now
What makes workforce optimization such an effective call center solution is how all encompassing it can be.
Monet WFO has been named a Communications Solutions Product of the Year by TMC, the publisher of Cloud Computing magazine.
Workforce Optimization is great. Unified workforce optimization is even better.
If your performance management procedures haven’t been revised in a while, here are six ideas that may be worth trying.
Ready to take your quality management efforts to the next level? Here are five questions that will help you get it right the first time.
Getting started with Quality Management? Here are some tips that will help.
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