Solutions
- - - Solutions
      
      Verint Monet Workforce Optimization software provides a simple, powerful solution for identifying, evaluating, and improving efficiencies across contact centers and help desks. Explore how you can benefit from this purpose-built, cost-effective cloud solution.
Integrations
- - - Integrations
      
      We have many integrations into ACD, CCaaS, and CRM providers. Move at your own pace by starting in the cloud with features that make the most sense for your business, and add other solutions as you grow.
Resources
- - - Resources
      
      Whether you're looking to up your workforce optimization game generally, or dive into the specifics of our solutions, we've got a library of resources to help.
      
      Explore our upcoming webinars
  - - Workforce Engagement Resources
  - - Solution Resources
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Recent Blog: Can Remote Employees Stay Engaged to Provide a Superior Customer Experience?

Learn more about how WFM and QM combined can help keep your call center or help desk employees engaged to deliver superior CX.

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Quality Management

7 Tips for More Inspiring Quality Feedback in the Contact Center

The right approach to call center quality management builds agents’ skills and enhances workforce engagement Quality assurance (QA) sessions are […]

Workforce Management

Schedule like a Boss

8 Tips for Optimizing Schedules and Enhancing Contact Center Workforce Engagement...at the Same Time We all love a win-win. A […]

Workforce Management, Workforce Optimization

Are Remote Agents the Future of Contact Centers?

The lasting impacts of COVID-19 are unknown but the accelerated shift to the remote call center workforce management is likely […]

Workforce Optimization

Beginning Again in 2021: Takeaways from a Tough Year

After a tumultuous 10 months for contact centers and agents, new possibilities open There’s a concept in Zen Buddhism known […]

Workforce Optimization

Verint Is Uniquely Positioned to Address the Needs of SMB Customers

As a long-time industry analyst focused on the contact center workforce optimization market, I have long questioned why small to […]

Workforce Optimization

Finding Top Call Center Talent While Social Distancing

How COVID-19 changes the SMB contact center hiring process—and how it doesn’t Call center recruiting has changed in recent years. […]

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Recent Blog: Can Remote Employees Stay Engaged to Provide a Superior Customer Experience?

Experience a Live Demo

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