Forecasting and scheduling are vital components in the success of every business development center, particularly in the automotive industry where agents may receive thousands of orders, appointment requests, questions and complaints from customers every day. It is essential to provide outstanding customer service.


Achieving this goal is impossible without reliable data. For decades, that data was gathered through spreadsheets and would take hours to compile. Even then the results were not always accurate, or flexible enough to accommodate last minute changes or other staffing issues.


As this is a topic that strikes at the very heart of business development center efficiency, Verint Monet has created a whitepaper that describes how an automated workforce optimization solution can help an automotive call center achieve best practices in forecasting, scheduling, adherence tracking an agent productivity.


Our new whitepaper for the Automotive Industry is just one resource available free from Verint Monet. We have also written about a wide range of topics and issues related to WFM for the Automotive Industry in our workforce management solution blog. You can also check out our workforce management software demos on the benefits of a WFM solution to become more familiar with how Verint Monet automotive management solution can make your contact center more productive.


Download Call Center Forecasting and Scheduling Best Practices for the Automotive Industry


Perhaps this is the year your contact center will make the investment in a workforce optimization (WFO) system like Verint Monet’s workforce management software for automotive call centers. But how do you know which system is right for you?


Don’t invest in an automotive management software without downloading our whitepaper Forecasting and Scheduling Best Practices for the Automotive Industry. It’s free!

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