Apple iCloud surges past 100 million users. Lessons for call center software.
A recent article in Forbes reports about the tremendous growth of Apple’s iCloud. Here is a quote from the article: “That’s 100 million iCloud users in four months, or about 25 million per month—and that’s coming awfully close to 1 million new iClouders every single day”. Well, that kind of user adoption is only possible through cloud-computing and its unique characteristics:
- Easy to use (obvious, self-service)
- Scalability (storage and performance)
- Instant set up of an account (no software, not hardware to install)
- Low cost (subscription based or even free)
- Low risk (if you don’t like it you can turn it off without a big upfront investment)
The same principles are true for enterprise software in the cloud. If you are in the process of selecting new call center software or are not getting the value you expected from your current software – think about how the cloud-based model could be the right alternative for your call center.
Workforce Management: Big Benefits for Small Contact Centers
Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution?
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