Solutions
- - - Solutions
      
      Verint Monet Workforce Optimization software provides a simple, powerful solution for identifying, evaluating, and improving efficiencies across contact centers and help desks. Explore how you can benefit from this purpose-built, cost-effective cloud solution.
Integrations
- - - Integrations
      
      We have many integrations into ACD, CCaaS, and CRM providers. Move at your own pace by starting in the cloud with features that make the most sense for your business, and add other solutions as you grow.
Resources
- - - Resources
      
      Whether you're looking to up your workforce optimization game generally, or dive into the specifics of our solutions, we've got a library of resources to help.
      
      Explore our upcoming webinars
  - - Workforce Engagement Resources
  - - Solution Resources
About
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Speech Analytics and Desktop Analytics

Improve Customer Interactions and Processes with Verint Monet’s Integrated Analytics Tools

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Get more insights into customer interactions and internal processes with Verint Monet’s speech and desktop analytics in our call analysis software and deliver exceptional customer service while improving productivity, quality of service and efficiencies.

Speech Analytics

Desktop Analytics

Make Voice Data a Competitive Advantage

Verint Monet's Speech Analytics solution is delivered in the cloud, making it extremely easy to set up and implement, so you can see results within weeks.

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Improve Productivity and Customer Experience

Desktop Analytics is a powerful platform to deliver business intelligence at the desktop level to improve productivity, reduce costs, and deliver better customer experiences.

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Additional Resources

How to Gain More Insight into Contact Center Performance Management

This webinar will show you how to gain more insight into the performance of your contact center using graphical dashboards, customer scorecards, goal setting, alerts and KPI (key performance indicators).

Whitepaper

Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

Workforce Management Solutions: Cloud vs. Premise vs. Hosted – What’s your best option?

Whitepaper

10 Tips for more Effective Call Center Management

This whitepaper offers tips and best practices on call center management. Learn how to improve service levels while gaining more cost control and better utilization of resources.

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Solutions

Integrations

Resources

Speech Analytics and Desktop Analytics

Additional Resources

Experience a Live Demo

Solutions

resources

Corporate

Verint Monet Software