Get more insights into customer interactions and internal processes with Monet’s speech and desktop analytics in our call analysis software and deliver exceptional customer service while improving productivity, quality of service and efficiencies.

Speech Analytics – Make Voice Data a Competitive Advantage

Monet's Speech Analytics solution is delivered in the cloud, making it extremely easy to set up and implement, so you can see results within weeks.

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Desktop Analytics – Improve Productivity and Customer Experience

Desktop Analytics is a powerful platform to deliver business intelligence at the desktop level to improve productivity, reduce costs, and deliver better customer experiences.

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Additional Resources

Webinar

How to Gain More Insight into Contact Center Performance Management

This webinar will show you how to gain more insight into the performance of your contact center using graphical dashboards, customer scorecards, goal setting, alerts and KPI (key performance indicators).

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Whitepaper

Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

Workforce Management Solutions: Cloud vs. Premise vs. Hosted – What’s your best option?

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Whitepaper

10 Tips for more Effective Call Center Management

This whitepaper offers tips and best practices on call center management. Learn how to improve service levels while gaining more cost control and better utilization of resources.

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“After having Monet, we can never go back.”

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“Our quality and service levels are averaging in the top 97% tier.“

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“We are already abandoning almost 2,000 less calls than a year ago.”

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